Scams that target electric utility consumers have been around for almost as long as the industry itself, with criminals using the latest technologies over the years to defraud victims of money and personal information. What started as door-to-door scams has evolved into sophisticated social engineering attacks using emails, texts and even fake websites.
Electric cooperatives have a unique advantage in combating scams, being locally owned, community focused and eager to share information with one another.
To discuss this ever-present scourge and how utilities are working to educate and inform their customers on how to avoid being a victim, we’re joined by Monica Martinez, executive director of Utilities United Against Scams, and Joan O’Fallon, director of communications at Polk-Burnett Electric Cooperative in Wisconsin.
Listen to the episode below:
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